Details, details, details—that’s the number one thing we love about Mawsons Restorations. When it comes to meticulous workmanship, the shop’s not going to lose to other restoration businesses in Brisbane.

Once the restorers get a hold of the furniture photos via email, they’ll make a thorough appraisal, and then let you know the timeframe and cost. Once they start working, they’ll explain the details of what they’re doing so you’ll have an idea what’s happening.

We love a business that’s easy to contact, and it’s one of the strengths of Mawsons Restorations. From inquiry until the delivery of the restored furniture, the communication’s flawless—it’s easy to get a hold of them whatever time you call!

Most of the past customers we’ve talked to agree with us that Mawsons is very customer-centric. They said the business made things easier for them—easy inquiry, easy payment system, and fast delivery of restored furniture.

We love that you don’t even need to call for basic information—just visit the website and everything’s there including the step by step process about how the business does things. The website’s very organised—it’s very useful to customers!

Just a little warning regarding busy days—it’s going to be difficult to find a schedule during peak months. Also, Mawsons has a slow turnaround time in those months, but at least the restorers make sure everything’s finished on time.

We wouldn’t call it magic, but the skills of the restorers at Bywater Design are really laudable! Their years of experience as well as their craftsmanship are the reasons why even the most unsalvageable furniture can still be restored to its former glory.

According to some past customers who briefly chatted with us, they loved how the restorers handled their furniture. They’re very cautious and made sure they treated all furniture carefully.

Most of Bywater’s customers own antique furniture that are really decades old, so this is an advantage. They kept coming back because they loved how the pieces looked brand new—really magnificent and functional after the restorers were finished with them!

The best thing about it—the newly restored furniture always seemed more durable, as if it just acquired a few years of functionality. That’s something we can appreciate as customers because it’ll save us a lot of money.

Speaking of money, we appreciate how Bywater has a reasonable rate regardless of what type of furniture. Just make sure to send good photos so the business can send the proper quote.

What we think Bywater needs improvement on though is its customer response strategies. Some of them complained to us that the business sends quotes late, and when they followed up, they didn’t get replies at all.

If Bywater could remedy this little problem, we think it’ll definitely attract more customers. When it comes to efficiency and workmanship, the business can be relied on! 

What we love about Renowned Furniture is that it has a wide range of furniture restoration and repair services. So even if you think your old furniture’s hopeless, bring it to the shop and you just might change your mind.

In addition to this, we love that the business has a huge stock of replacement parts. This is actually the reason why Renowned can restore and repair almost any furniture you own—it has authentic parts and it can replicate those they can’t source.

Another thing we love about the business is its restorers. Once they receive your photos, they’ll immediately visit so they can inspect the furniture firsthand before giving you the actual costing and timeframe—really organised and efficient!

It’s actually what former customers loved about them the most. They told us that Renowned has the most reliable restorers who always made sure they could provide quality end results to its customers.

We also love that you can ask for quotes in several ways, however, submitting through an online form sometimes causes delays, so we suggest emailing the shop instead. Lines are busy all of the time too, so you might have a hard time connecting.

But other than those, we think Renowned Furniture’s still in tip top shape to service your restoration needs. The business has efficient restorers who know what they’re doing plus their repair and restoration costs are pocket-friendly!

What we love about Furniture Wizards Mobile Upholstery Repairs is that despite being a small family business, it makes sure to go out of its way to provide quality restorations. The business’ restorers are efficient—they arrive on time and start working immediately!

We had a quick talk with some of its past customers, and they told us that when it came to quick turnaround time, nothing could beat Furniture Wizards. We really admire how the business maximises the few resources they have to satisfy its clients.

In fact, Furniture Wizards is also known for its responsiveness. It’s easy to get a hold of them so you’ll easily receive quotations or answers to your inquiries.

We also appreciate the business’ furniture restorers. They’ve a lot of restorations and repairs to do, but they still make sure to work meticulously and fast!

We’re a little concerned about Furniture Wizards’ lack of manpower though. There are times the business can’t accept restoration jobs anymore simply because they lack restorers, and that’s not very good for business—it sends potential customers away.

Sometimes the shop can’t even accept new customers for months. It’s really quite difficult to book a schedule, so you might want to do it several weeks in advance.

We understand that it’s a small family business, but if only Furniture Wizards can hire more restorers, it’ll be more efficient. We still recommend the business though since the workmanship’s top notch and it delivers on time!

What we appreciate the most about KLP Restorations is that it has a very efficient pickup and delivery service. You don’t have to bring the furniture to the shop—the staff can pick them up and deliver them back!

That saves time and effort. As customers, we’ll just be glad to have the extra time to do other things while we leave the restoration problems to the professionals.

We also love that KLP has an extensive list of restoration and repair services. The business can bring back the functionality and look of any type of furniture no matter how old it is because it has the proper tools and parts to do so.

Plus the business really has skilled restorers. We appreciate how thorough they are when it comes to work and how they delicately handle furniture regardless of how old or new it is.

Just a little problem you might encounter when you book KLP’s services—sometimes the staff forgets to call back. It might be inconvenient on your part, but if you want a reply, you might need to call again for a follow up.

We also think KLP needs to improve its quoting system. The primary way to obtain a quote is to send a couple of photos via text message, and there’s a tendency for pictures and inquiries to get lost most especially if there’s an onslaught of messages.

Other than this little setback, KLP’s still on our list because of the customer satisfaction. According to past and present clients, the business never disappoints when it comes to quality work and turnaround time.